Welcome to the El-Makina Help Center. Find answers to common questions and learn how to get the most out of our platform.
To create an account, click on the "Sign Up" button on the homepage. Fill in your details including name, email, and password. You'll receive a verification email to activate your account.
After logging in, go to the Facebook Account section and click "Connect Facebook Account". You'll be redirected to Facebook to authorize our application. Select the pages you want to manage and confirm.
No! We handle all the technical setup. Our platform uses official Facebook APIs, so you don't need to create your own Facebook app. Just connect your page with one click.
Create automated chatbot flows using our visual drag-and-drop builder. Set up keyword triggers, automatic responses, and build complex conversation flows to engage with your audience 24/7.
Automatically respond to comments on your posts with keyword-triggered responses. Set up templates, filter offensive comments, and send private messages to users who comment.
Manage all your Facebook and Instagram conversations in one unified inbox. Use quick reply templates, tag subscribers, and segment your audience for better engagement.
Schedule posts across multiple pages and platforms. Use our built-in image editor to create stunning visuals, and publish at optimal times for maximum engagement.
Go to the Pricing section in your dashboard and select the plan that best fits your needs. Follow the payment process to upgrade your account instantly.
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other local payment methods depending on your region.
Yes, you can cancel your subscription at any time from your account settings. Your access will continue until the end of your billing period.
Absolutely! We use official Facebook APIs which means full compliance with Facebook's terms of service. Your data is encrypted and securely stored. We never share your information with third parties.
If your page gets disconnected, simply go to your Facebook Account settings and reconnect. Your data and settings will be preserved.
Yes! We provide comprehensive video tutorials, step-by-step guides, and documentation to help you master every feature. Check out our Tutorial section for detailed walkthroughs.
Can't find what you're looking for? Our support team is here to help!