Before submitting a ticket, please check our Help Center for quick answers to common questions.
Support Channels
Email Support
Send us an email at:
contact@tijaratech.store
Response time: 24-48 hours
Support Ticket System
For registered users, please login to access our support ticket system:
Login to Submit Ticket
Response time: 12-24 hours
What to Include in Your Support Request
To help us resolve your issue quickly, please include:
- Account Email: The email address associated with your account
- Detailed Description: Explain the issue you're experiencing
- Screenshots: If applicable, attach screenshots showing the problem
- Steps to Reproduce: List the steps that led to the issue
- Browser/Device Info: Let us know what browser or device you're using
- Error Messages: Copy any error messages you see
Priority Levels
- Critical: Service is down or major feature not working - 4-6 hour response
- High: Important feature impacted - 12-24 hour response
- Medium: Minor feature issue - 24-48 hour response
- Low: General questions or feature requests - 48-72 hour response
Support Hours
Our support team is available:
- Monday - Friday: 9:00 AM - 6:00 PM (GMT)
- Saturday: 10:00 AM - 4:00 PM (GMT)
- Sunday: Closed (Emergency support only)
Other Resources